Face ID Ignores User Needs

  • You make a text field that conveniently fits “Salem, MA,” ignoring the fact that there are cities and towns with far longer names.
  • You throw white text over “background image X,” without accounting for the fact that there are many images that are too light for white text.
  • You design a screen where all the controls are in the top left corner, ignoring the majority of people who are right-handed and don’t have thumbs that are five inches long.
Photo by Rebecca Harris on Unsplash

However, we expect more from Apple.

Face ID has benefits — secure privacy, faster than typing a six-digit passcode (although probably comparable with a four-digit passcode) and it definitely feels like magic the first few times you use it.

However, here are some of the cases Apple conveniently ignored:

You’re lying in bed on your side and can’t angle the phone to scan your face correctly how many of us look at our phones in bed!

Photo by melissa mjoen on Unsplash

My hope:

I’m hoping that Apple figures out a way to include both. Maybe a fingerprint ID on the back of the phone (cases companies will adapt, they always do). Maybe touchscreens will be able to read fingerprints soon.

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I’m a Sr. Systems Designer at Grubhub working on Cookbook (our design system) — as well as contributing to product design work.

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Aaron Cecchini-Butler

Aaron Cecchini-Butler

I’m a Sr. Systems Designer at Grubhub working on Cookbook (our design system) — as well as contributing to product design work.